Privacy Policy

Last updated: June 2, 2026

Cadence Tech Solutions, LLC (“we,” “us,” or “our”) operates the Tend AI Receptionist platform and the cadence-techsolutions.com website (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

  • Business information: name, address, phone number, and email address provided during account registration.
  • Contact information: phone numbers of end-users who contact businesses using our platform via SMS or phone call.
  • Message content: SMS messages and call transcripts processed through our platform to provide AI-assisted responses.
  • Usage data: log data, IP addresses, and browser information collected automatically when you use our website.

How We Use Your Information

  • To provide, operate, and improve our Services.
  • To send SMS messages and facilitate phone communications on behalf of businesses using our platform.
  • To generate AI-assisted message drafts and call summaries.
  • To respond to support inquiries.
  • To comply with legal obligations.

SMS Messaging

Our platform sends SMS messages to end-users on behalf of businesses that use our Services. Message and data rates may apply. Message frequency varies based on business activity. End-users may opt out at any time by replying STOP to any message. For help, end-users may reply HELP or contact us at contact@cadence-techsolutions.com.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. We may share information only in the following limited circumstances:

  • Service providers: trusted vendors (such as Twilio for SMS delivery, Neon for database hosting, and Anthropic for AI processing) who assist in operating our platform under strict confidentiality obligations.
  • Legal requirements: when required by law, court order, or governmental authority.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice to users.

Data Retention

We retain your data for as long as your account is active or as needed to provide our Services. You may request deletion of your data at any time by contacting us at contact@cadence-techsolutions.com.

Security

We implement industry-standard security measures to protect your information, including encrypted connections (TLS) and secure database storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Cadence Tech Solutions, LLC
contact@cadence-techsolutions.com
www.cadence-techsolutions.com